These Website Terms of Service apply when you browse, search, save preferences, use the Jewellery Finder, create a design brief or follow links to WhatsApp, Pinterest or another external service. They are separate from the Terms and Conditions of Sale that apply to an accepted order.
Permitted use
Use the website for lawful personal or business research connected with jewellery, gemstones, consultations and customer care. Do not interfere with security, attempt unauthorised access, scrape at a disruptive scale, upload malicious material, impersonate another person or use the service to infringe rights.
Interactive recommendations
The Jewellery Finder and customiser provide discovery support, not gemological, financial, insurance or manufacturing certification. Recommendations are based on the available catalogue and the answers supplied. A jeweller must validate final suitability, proportions, stone availability and price.
Images, intellectual property and inspiration
Diamond Kingdom branding, original copy, interfaces, product concepts and local media are protected by applicable intellectual-property law. Reference images from customers or external platforms remain subject to the rights of their owners. Inspiration may be used to discuss direction, but a third party’s distinctive design should not be copied without permission.
External platforms
WhatsApp, Pinterest, social networks, map services and payment providers operate under their own terms and privacy policies. Diamond Kingdom does not control availability, content moderation, account requirements or data processing on those services.
Availability and changes
The website may be updated, suspended or corrected without notice. Routes, prices, products, recommendations and availability may change. Reasonable efforts are made to keep information current, but a written quotation and approved specification take priority over website content.
User content
By submitting an image, message or specification, you confirm that you are entitled to use and share it for the requested consultation. You retain ownership of your content, while granting the limited permission needed to review it, prepare the requested brief and provide the service.
Disclaimer and contact
The website is provided with reasonable care but without a promise that every feature will be uninterrupted or error-free. Mandatory rights are not affected. Report technical, accessibility or content concerns to concierge@diamondkingdom.co.uk.
Scope, written confirmations and priority
This policy explains access to the website and its interactive tools at website level. It does not replace an individual quotation, order confirmation, laboratory report, return authorisation, warranty document or written exception agreed for a particular customer. When information differs, mandatory law comes first, followed by the accepted written contract and the document created for the specific transaction. General website copy is then used as supporting context. Customers should keep the latest version of every approval and ask for clarification before relying on a verbal summary. Diamond Kingdom should identify which details are confirmed, which are estimates and which depend on inspection or third-party evidence. Examples include browsing, search, saved choices, the Jewellery Finder, customiser or an external link. A transparent process records the decision at the point it is made rather than trying to reconstruct it after production, delivery or a dispute.
Practical customer checklist
Before taking action under this policy, record the page or order reference, the date, the customer name used for the enquiry and the outcome you are requesting. Preserve relevant messages, quotations, invoices, photographs, certificates, packaging and delivery evidence. Read the complete written specification rather than relying on a product title or social-media image. Where a deadline matters, state the exact date and explain why it is important. Where an image is supplied, confirm that you are entitled to share it and identify whether it is a visual reference or the exact item concerned. Do not send a valuable jewel, loose stone or original document until a secure route has been agreed. These steps are not intended to create an obstacle; they allow customer care to identify the correct record, assess the issue proportionately and avoid asking the customer to repeat the same history to several people.
Communication, records and reasonable response
A website-use question should be acknowledged within a reasonable period and handled through a channel that preserves the important details. The first response may ask for missing information, explain the expected assessment route or provide an interim safety instruction. A complex matter can require a workshop inspection, carrier investigation, laboratory clarification, supplier evidence or professional advice. Diamond Kingdom should keep a concise record of the material facts, decisions and customer approvals while limiting access to people who need the information. Customers should receive an understandable explanation of the next step and any cost, timescale or limitation that can be confirmed. Automated messages and website tools support the process but do not replace a human review where the decision affects money, personal data, product identity, safety, legal rights or an approved jewellery specification.
Jurisdiction, mandatory rights and policy updates
Diamond Kingdom serves customers who may be located in different countries. Consumer, privacy, electronic-communications, customs and dispute rules can therefore depend on the contracting entity, customer status, delivery destination and way the agreement was formed. Nothing in this policy is intended to remove a right or remedy that cannot lawfully be excluded. If a local rule gives the customer greater protection, the mandatory rule applies. The website version may be updated when the service, technology, supplier process or legal framework changes. A material change does not retrospectively rewrite an accepted order unless the parties agree or the law requires it. For an active transaction, use the version and written terms supplied with that transaction and contact customer care if the website summary appears inconsistent.