This Privacy Policy explains what personal information may be processed when you browse the website, use the Jewellery Finder, build a custom design brief, contact the concierge or place an order through an agreed external channel. Diamond Kingdom applies a data-minimisation approach: information should be collected only when it is needed to answer an enquiry, prepare a quotation, fulfil an order, provide aftercare or meet a legal obligation.
Who is responsible for your information
Diamond Kingdom is the trading name used on this website. The legal contracting entity and its registered details are identified in the written quotation or order confirmation. Privacy questions can be sent to concierge@diamondkingdom.co.uk. Where processing is connected with Sri Lanka or the United Kingdom, the relevant data-protection requirements may include Sri Lanka’s Personal Data Protection Act No. 9 of 2022 and the UK GDPR/Data Protection Act framework.
Information we may receive
Information may include your name, telephone number, email address, delivery region, jewellery preferences, ring size, budget range, consultation notes, uploaded reference images, customer-owned stone or heirloom details, approved specifications, payment status supplied by a payment provider, delivery records and aftercare history. The website does not ask for card details and does not store payment-card numbers.
How information is used
Information is used to respond to enquiries, recommend products, prepare design concepts and quotations, document approvals, coordinate production and delivery, prevent misuse, maintain customer-service records and satisfy accounting, warranty or legal obligations. Optional marketing or analytics use requires an appropriate lawful basis and, where required, consent.
Uploaded images and design references
Images uploaded to the custom jewellery studio remain in the browser until you choose to share or download the generated brief. If you send an image through WhatsApp, email or another communication service, that service processes the image under its own terms. Only send images you are entitled to use and avoid including unnecessary personal information.
Sharing and processors
Information may be shared only where reasonably necessary with authorised staff, jewellers, workshops, laboratories, logistics providers, professional advisers, technology providers or authorities. Service providers should receive only the information needed for their role and should be subject to appropriate confidentiality and security arrangements.
Retention and security
Records are kept only for as long as reasonably needed for the enquiry, contract, warranty, accounting, dispute-prevention or legal purpose. Technical and organisational safeguards should include access controls, secure devices, encrypted services where available, backups and restricted handling of customer documents. No internet service can promise absolute security.
Your choices and rights
Depending on the applicable law and circumstances, you may ask for access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some records may need to be retained where there is a legal obligation, an active contract, a warranty record or a legitimate need to establish or defend a claim.
International communications
A customer may communicate from one country while the workshop, adviser or service provider is in another. Where personal information is transferred internationally, Diamond Kingdom should use an appropriate legal mechanism and proportionate safeguards for the relevant jurisdictions.
Changes and contact
This policy may be updated when the service, legal framework or technology changes. The date above identifies the latest website version. Contact concierge@diamondkingdom.co.uk for privacy questions or to exercise a relevant right.
Scope, written confirmations and priority
This policy explains personal information and privacy choices at website level. It does not replace an individual quotation, order confirmation, laboratory report, return authorisation, warranty document or written exception agreed for a particular customer. When information differs, mandatory law comes first, followed by the accepted written contract and the document created for the specific transaction. General website copy is then used as supporting context. Customers should keep the latest version of every approval and ask for clarification before relying on a verbal summary. Diamond Kingdom should identify which details are confirmed, which are estimates and which depend on inspection or third-party evidence. Examples include an enquiry, custom design brief, consultation, order or aftercare request. A transparent process records the decision at the point it is made rather than trying to reconstruct it after production, delivery or a dispute.
Practical customer checklist
Before taking action under this policy, record the page or order reference, the date, the customer name used for the enquiry and the outcome you are requesting. Preserve relevant messages, quotations, invoices, photographs, certificates, packaging and delivery evidence. Read the complete written specification rather than relying on a product title or social-media image. Where a deadline matters, state the exact date and explain why it is important. Where an image is supplied, confirm that you are entitled to share it and identify whether it is a visual reference or the exact item concerned. Do not send a valuable jewel, loose stone or original document until a secure route has been agreed. These steps are not intended to create an obstacle; they allow customer care to identify the correct record, assess the issue proportionately and avoid asking the customer to repeat the same history to several people.
Communication, records and reasonable response
A privacy request should be acknowledged within a reasonable period and handled through a channel that preserves the important details. The first response may ask for missing information, explain the expected assessment route or provide an interim safety instruction. A complex matter can require a workshop inspection, carrier investigation, laboratory clarification, supplier evidence or professional advice. Diamond Kingdom should keep a concise record of the material facts, decisions and customer approvals while limiting access to people who need the information. Customers should receive an understandable explanation of the next step and any cost, timescale or limitation that can be confirmed. Automated messages and website tools support the process but do not replace a human review where the decision affects money, personal data, product identity, safety, legal rights or an approved jewellery specification.
Jurisdiction, mandatory rights and policy updates
Diamond Kingdom serves customers who may be located in different countries. Consumer, privacy, electronic-communications, customs and dispute rules can therefore depend on the contracting entity, customer status, delivery destination and way the agreement was formed. Nothing in this policy is intended to remove a right or remedy that cannot lawfully be excluded. If a local rule gives the customer greater protection, the mandatory rule applies. The website version may be updated when the service, technology, supplier process or legal framework changes. A material change does not retrospectively rewrite an accepted order unless the parties agree or the law requires it. For an active transaction, use the version and written terms supplied with that transaction and contact customer care if the website summary appears inconsistent.